When you receive your merchandise

Please open all boxes immediately and check contents. We must be notified of any damaged or defective products within 5 business days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.

Wrong Products Received:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please contact us Bro-Tek@hotmail.com. We will send you the instructions on how and where to return the product. We will ship you the correct product and pay the shipping costs both ways.

Defective Products:

Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving our instructions. After we receive the defective merchandise, we will test it

If the product is defective, you will receive a replacement. If you have a defective item and would like to return it without getting a replacement, a restocking fee will be assessed and your original shipping charges will not be refunded.

Returns:

CRITERIA REQUIRED FOR RETURNING ITEM(S):

1.      Must be within 30 days from the day you received the item

2.      Item must not have been installed

3.      The item must be in perfect resalable condition in the original packaging

4.      The item must be listed on our site; custom orders or quoted items are non-returnable

If need to return an order that was shipped to you, our typical restocking fee will apply, plus you will need to pay the actual cost of the return shipping. Once you return has been received, will refund your PayPal account, minus the restocking fee, within 3 business days.

Restocking Fee:

All returns are subject to a restocking fee. We have a standard restocking fee of 20% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 20%. If a reorder is placed for a similar product costing about the same amount or more as the original item, the restocking fee will be reduced from 10% to 5%.There is substantial cost in processing orders and shipping products. There is also cost in returning products: messages must be answered, , products received and restocked, paperwork processed and mailed, etc. Therefore, a restocking fee is required in order to keep our prices at their lowest.

Questions?

If you have any other return questions, please email us before placing your order.